What are the system requirements?

You can watch on PCs running Windows 7+, Intel-based Macs running OSX 10.12+. You can also watch on Android tablets and phones, and iPhone and iPad, using the Shelter app. Coming soon to Apple TV, Roku and Amazon Fire TV apps. You will need a broadband or fibre internet connection - dial up will not work. You’ll find a complete list of requirements below.

What are the requirements for Windows computers?

Windows 7, Windows 8.1 or Windows 10.
Google Chrome, Firefox, Microsoft Edge, Internet Explorer or Opera. We recommend using the latest version of your browser as earlier versions may not be supported.
Internet Explorer on Windows 7 is no longer supported.
You will need a broadband or fibre internet connection - dial up will not work.

What are the requirements for Mac computers?

Mac OSX 10.12 or later.
Google Chrome, Firefox, Safari, or Opera. We recommend using the latest version of your browser as earlier versions may not be supported.
You will need a broadband or fibre internet connection - dial up will not work.

Can I watch content on my iPhone/iPad?

Yes, you can watch content using the Shelter app which can be downloaded from the Apple App Store. Requires iOS 10 or later. Compatible with iPhone, iPad, and iPod touch.

Can I watch content on my Android Device?

Yes, you can watch content using the Shelter app which can be downloaded from the Google Play Store. The app requires Android 6.0 or later.

Can I watch content on my TV using Apple AirPlay?

Yes, you can watch content on your TV using apple air play. Use AirPlay to stream or share content from your Apple devices to your Apple TV or AirPlay 2-compatible smart TV. Information on apple airplay is available here.


What happens if I forget my password?

Simply click Forgot your password on the Sign In page, enter the email address you used when you created an account and a link to reset your password will be sent to you.

Why does video playback stall or not play smoothly?

If your internet connection is poor or inconsistent you may experience problems during playback.

What devices can I Chromecast from?

You can Chromecast from a Chrome web browser or from an Android device using the Shelter Android app or from an iPad using the Shelter iPad app.

How do I watch content using Chromecast from Chrome?

Make sure you have connected your Chromecast to your TV and Wi-Fi network then follow the steps below. Your computer must be connected to the same Wi-Fi network as your Chromecast. For information or assistance connecting Chromecast to your TV and/or Wi-FI network, see support.google.com/chromecast.
1. Make sure you’re using the latest version of Chrome by navigating to Settings > About Google Chrome and update your Chrome browser to the latest version, if necessary. If you’re having trouble, here’s how to update Chrome.
2. In Chrome browser go to the film or TV page and start playing the content.
3. Select the Cast icon in the bottom right hand corner.
4. Select your Chromecast device.
5. The film or TV episode will now start playing on your Chromecast device.


I can’t stream any of the content, what’s going on?

Make sure you have selected a monthly plan to active your 14 day free trial. You will not be charged for this plan unless you choose to proceed beyond the 14 day free trial period.

Check your minimum system requirements above. We recommend that you update to the latest version of your browser. We use adaptive bitrate streaming which means the streaming quality will automatically adjust based on your internet speed. For High Definition (HD) streaming we recommend VDSL, cable or fibre connections as we cannot guarantee consistent HD streaming on ADSL.

How do I cancel my subscription?

  1. Sign in to your account at www.shelter.stream
  2. Choose “my subscription” in the dropdown menu.
  3. Click the “Unsubscribe” button.
  4. Click the “yes, unsubscribe” option. You are now unsubscribed. You will receive an email confirming your subscription has been cancelled from Shelter.


Need more support?

Contact our customer care team at: customer-care@shelter.stream